HR TRAINING 2019 - Toxic Work Behaviors Erode the Patient Experience (More Than You May Know!)
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Website https://www.trainhr.com/webinar/-702285LIVE?channel=ourglocal-march_2019_SEO |
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Category online training courses for hr professionals,online training programs for hr professionals, HR Training and Development
Deadline: March 13, 2019 | Date: March 13, 2019
Venue/Country: Online Event, U.S.A
Updated: 2019-01-17 18:34:44 (GMT+9)
Call For Papers - CFP
The TrainHR Course is approved by HRCI and SHRM Recertification Provider.Overview:We can no longer stand by and let toxic people erode patient safety, our self-esteem, and the bottom line! This webinar will help you take immediate action! This problem is so severe that Dr. Kusy's research discovered:Only 1-6% of targets of incivility ever filed complaint94% of leaders reported working with toxic people92% rated the severity from 7 to 10 on a 10-point scale45% said the uncivil person lashed out 2-3 times per week51% of victims said they would likely leave as a resultWhy should you Attend:Dr. Mitch Kusy and his research colleague conducted an extensive 3-year national study of over 400 individuals on what makes toxic people tick.More revealing is the impact of toxic people on patient safety:70-80% of medical professionals reported medication errors due to disruptive behaviors51% nurses reported patient errors from physician abuse65% reported lateral abuse (nurse to nurse); 77% from vertical abuse (physician to nurse)50% can't handle the incivility31% nurses quit as a result of a toxic personIntimidation caused 49% med errors resulting 27% patient mortalityAreas Covered in the Session:How toxic people reduce patient safetyHow toxic people erode team performanceWhat to do about toxic providers who are organizational starsHow to avoid hiring toxic peopleWhat to do once a toxic individual is thereWhy feedback to toxic people often failHow to coach a toxic peer, toxic boss, or toxic direct reportPatient areas as a result of a toxic personWho Will Benefit:Chief Nursing OfficeNurse LeadsMedical LeadersNursesPhysiciansAncillary Healthcare ProfessionalsHR Healthcare LeadersHealthcare AdministratorsInstructor:Dr. Mitchell Kusy A 2005 Fulbright Scholar in Organization Development,he is a professor in the PhD. Program, Graduate School of Leadership & Change, Antioch University. Mitch has consulted and been a keynote speaker with hundreds of organizations nationally and internationally-helping create work cultures of respectful engagement impacting individual, team, and bottom-line performance. He previously headed leadership and organization development at American Express and HealthPartners. Previous to his just-released book, Why I Don't Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees, Mitch co-authored five business books-one a best-seller. In 1998, he was named Minnesota Organization Development Practitioner of the Year. He resides in Minneapolis and Palm Springs, and may be contacted at mitchellkusygmail.com or via his website at www.mitchellkusy.com. He can be followed on LinkedIn (https://www.linkedin.com/in/dr-mitch-kusy/) and Facebook Business (www.facebook.com/mitchkusy/).Event link: https://www.trainhr.com/webinar/-702285LIVE?channel=ourglocal-march_2019_SEO Contact Details:NetZealous LLC, DBA TrainHR Phone: +1-800-385-1627Email: supporttrainhr.com
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