IN THIS WEBINAR, WE WILL BE DISCUSSING THE DO'S AN 2020 - Latest Courses On FDCPA, Regulatory Changes
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Category Professional Training, Online Training , Webinar, Education
Deadline: May 20, 2020 | Date: May 20, 2020
Venue/Country: Online, U.S.A
Updated: 2020-03-09 15:24:12 (GMT+9)
Call For Papers - CFP
OverviewHow the Fair Debt Collection Practices Act Works.The FDCPA does not protect debtors from those who are attempting to collect a personal debt. If you owe money to the local hardware store, for example, and the owner of the store calls you to collect that debt, he is not a debt collector under the terms of this act. FDCPA only applies to third-party debt collectors, such as those who work for a debt collection agency. The law covers credit card debt, medical bills, student loans, mortgages, and other household debt.The Act prohibits certain types of "abusive and deceptive" conduct when attempting to collect debts including the following:Hours for phone contact: contacting consumers by telephone outside of the hours of 8:00 a.m. to 9:00 p.m. local time. Additionally, if certain hours are inconvenient for consumers during the allowable time (those who work at night and sleep during the day) they may not be contacted during those timesFailure to cease communication upon request: communicating with consumers in any way (other than litigation) after receiving written notice that said consumer wishes no further communication or refuses to pay the alleged debt, with certain exceptions, including advising that collection efforts are being terminated or that the collector intends to file a lawsuit or pursue other remedies where permittedCausing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously: with intent to annoy, abuse, or harass any person at the called number.Required conductThe Act requires debt collectors to do the following (among other requirements):Identify themselves and notify the consumer, in every communication, that the communication is from a debt collector, and in the initial communication that any information obtained will be used to effect collection of the debtGive the name and address of the original creditor (company to which the debt was originally payable) upon the consumer's written request made within 30 days of receipt of the ยง1692g noticeWe will be discussing the do's and don'ts of collections thereby assuring that collectors and collection management teams are best prepared to achieve their goals in safe and sound ways.Why you should AttendCollections practices have always been an integral part of financial services. There are many regulations impacting practices, policies and procedures. Consumer advocates, as well as governmental staff are constantly adjusting those regulations, in order to ensure fairness and sensitive treatment of clients. This means that it is imperative that we stay abreast of changes, not only in policies and regulations, but also in the social conscience.So if you are concerned about what can and cannot be done when trying to collect moneys owed this webinar is for you. If you are planning on changing processes, policies or procedures or simply require just an update about the temperature of collection activity today, then you should plan on attending this webinar.Areas Covered in the SessionCollections RegulationsApplication of regulation to processMIS and ReportingBest PracticesThe Do's and Don'ts of Collecting DebtsBest Ways to deal with Customer ComplaintsWho Will BenefitRisk ManagersAuditorsDirectors of Internal AuditEnterprise Risk Managers and StaffQuality control staffCompliance OfficersOperations LeadersOperational Risk LeadersBusiness ExecutivesCollections Staff and ManagementEvent link : https://www.traininng.com/webinar/-201335live?channel=ourglocal%20-MAY_2020_SEOContact InfoTraininng.com LLCEmail: traininngdotcomgmail.comPhone: US: (510) 962-8903Phone: Zurich: +41 - 43 434 80 33Website : https://www.traininng.com
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