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HR TRAINING 2019 - How to Deal With Clashing Co-Workers?

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Category Learning destination for professionals courses, world class professionals trainings, professionals training courses

Deadline: November 06, 2019 | Date: November 06, 2019

Venue/Country: Online Event, U.S.A

Updated: 2019-09-17 18:43:41 (GMT+9)

Call For Papers - CFP


Employee conflict costs organizations money, morale, and productivity. A rise in absenteeism and turnover is a likely sign that an organization is suffering from unresolved conflict. In this webinar, you will learn how to handle conflicts caused by the tasks of the job and relationships with coworkers. You will learn how to evaluate the seriousness of the conflict and how to appropriately intervene. In addition, the role of emotional intelligence, confronting employees in conflict and dealing with common issues of conflict at all levels of the organization will be considered.

Clashing co-workers can reduce morale and productivity of an organization or team. In addition, employee conflict often results in a turnover and a waste of a manager's time. While conflict is not necessarily bad, it still must be handled in a way that contributes to organizational performance.

Why should you Attend

You will be able to recognize the types of conflict

You will be able to identify casual workplace irritations

You will be able to discuss the role of emotional intelligence in conflict

You will be able to identify conflict at different levels in the organization

You will learn a simple method to resolve workplace conflict

Areas Covered in the Session

Getting to the Root of the Problem

Task Disputes

Relationship Disputes

Types of Conflict

Sexual, Racial and Ethnic Harassment

Workplace Bullying

Personality Clashes

Power Struggles

Other Forms of Harassment

Casual Workplace Irritations

Blips vs. Clashes

Using Natural Biological Tendencies to Resolve Conflict

Using Time to Work It out

Eliminating Power Plays

Managerial Intervention

Evaluating Conflict

Cost of Conflict





The Role of Emotional Intelligence

Recognizing One's Own Feelings

Recognizing Others' Feelings



Confronting Employees

Accountability Conversations

Active Listening

Giving Voice to Those in Conflict

Brainstorming Solutions

Reality Checks

Team Building Exercises

Appealing to the Greater Good

Showing Interdependence

Empowering Teams

Different Levels of Organizational Conflict

Interpersonal Conflict

Interdepartmental Conflict

Interdepartmental Conflict

Common Issues in Organizational Conflict

Employee Needs

Decision-Making Techniques

Silo Effect

Who Will Benefit


Team Leaders

Business Owners and Managers


Vice Presidents

Human Resource Managers

Administrative Assistants

Other employees with management responsibilities

Speaker Profile

Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration and the Equal Employment Opportunity Commission as a mediator and consultant. He has also consulted with local, state and private employers, government agencies, churches and nonprofit organizations. Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.

Event link:

Contact Info LLC


Phone: US: (510) 962-8903

Phone: Zurich: +41 - 43 434 80 33

Website :

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