HR TRAINING 2019 - Customer Interests - Identifying, Meeting & Exceeding Them

Website https://www.trainhr.com/webinar/-702398LIVE?channel=ourglocal-May_2019_SEO | Edit Freely

Category online training courses for hr professionals,online training programs for hr professionals, HR Training and Development

Deadline: May 10, 2019 | Date: May 10, 2019

Venue/Country: Online Event, U.S.A

Updated: 2019-03-25 20:25:01 (GMT+9)

Call For Papers - CFP

Overview:

This webinar is designed to build the foundations of exceptional customer service for anyone that deals directly with customers.

Whether you deal with customers face-to- face or over the phone this webinar will help you maintain high-levels of customer satisfaction while minimizing conflict.

Why should you Attend:

Struggling with Meeting Customer Needs

Want to Understand what Customers Truly or Want or need in an Interaction with you

Areas Covered in the Session:

What customers really want & really detest in a service transaction (based on experience and latest research)

Interest based approach to communication & service

Reframe the service "forbidden" phrases

The core skills of empathy, acknowledgement and playback

The do's and don'ts of customer emails

Who Will Benefit:

Anyone who Deals with Customers

Instructor:

Tony White is often referred to as the "people skill specialist," as he speaks and train on numerous disciplines ranging from communicatio and team leadership to change management and negotiation skills. "Energizing, practical, and relevant," describes his style of presentation. He has facilitated training workshops, delivered keynote addresses & facilitated high-level executive initiatives for a broad cross section of business, education, and government organizations for over twenty-five years.

Event link: https://www.trainhr.com/webinar/-702398LIVE?channel=ourglocal-May_2019_SEO

Contact Details:

NetZealous LLC, DBA TrainHR

Phone: +1-800-385-1627

Email: trainhr1gmail.com