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HR TRAINING 2019 - Toxic Work Behaviors Erode the Patient Experience (More Than You May Know!)

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Category online training courses for hr professionals,online training programs for hr professionals, HR Training and Development

Deadline: March 13, 2019 | Date: March 13, 2019

Venue/Country: Online Event, U.S.A

Updated: 2019-01-17 18:34:44 (GMT+9)

Call For Papers - CFP

The TrainHR Course is approved by HRCI and SHRM Recertification Provider.


We can no longer stand by and let toxic people erode patient safety, our self-esteem, and the bottom line! This webinar will help you take immediate action! This problem is so severe that Dr. Kusy's research discovered:

Only 1-6% of targets of incivility ever filed complaint

94% of leaders reported working with toxic people

92% rated the severity from 7 to 10 on a 10-point scale

45% said the uncivil person lashed out 2-3 times per week

51% of victims said they would likely leave as a result

Why should you Attend:

Dr. Mitch Kusy and his research colleague conducted an extensive 3-year national study of over 400 individuals on what makes toxic people tick.

More revealing is the impact of toxic people on patient safety:

70-80% of medical professionals reported medication errors due to disruptive behaviors

51% nurses reported patient errors from physician abuse

65% reported lateral abuse (nurse to nurse); 77% from vertical abuse (physician to nurse)

50% can't handle the incivility

31% nurses quit as a result of a toxic person

Intimidation caused 49% med errors resulting 27% patient mortality

Areas Covered in the Session:

How toxic people reduce patient safety

How toxic people erode team performance

What to do about toxic providers who are organizational stars

How to avoid hiring toxic people

What to do once a toxic individual is there

Why feedback to toxic people often fail

How to coach a toxic peer, toxic boss, or toxic direct report

Patient areas as a result of a toxic person

Who Will Benefit:

Chief Nursing Office

Nurse Leads

Medical Leaders



Ancillary Healthcare Professionals

HR Healthcare Leaders

Healthcare Administrators


Dr. Mitchell Kusy A 2005 Fulbright Scholar in Organization Development,he is a professor in the PhD. Program, Graduate School of Leadership & Change, Antioch University. Mitch has consulted and been a keynote speaker with hundreds of organizations nationally and internationally-helping create work cultures of respectful engagement impacting individual, team, and bottom-line performance. He previously headed leadership and organization development at American Express and HealthPartners. Previous to his just-released book, Why I Don't Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees, Mitch co-authored five business books-one a best-seller. In 1998, he was named Minnesota Organization Development Practitioner of the Year. He resides in Minneapolis and Palm Springs, and may be contacted at or via his website at He can be followed on LinkedIn ( and Facebook Business (

Event link:

Contact Details:

NetZealous LLC, DBA TrainHR

Phone: +1-800-385-1627


Keywords: Accepted papers list. Acceptance Rate. EI Compendex. Engineering Index. ISTP index. ISI index. Impact Factor.
Disclaimer: ourGlocal is an open academical resource system, which anyone can edit or update. Usually, journal information updated by us, journal managers or others. So the information is old or wrong now. Specially, impact factor is changing every year. Even it was correct when updated, it may have been changed now. So please go to Thomson Reuters to confirm latest value about Journal impact factor.