Complaint Management: Best Practices to Assure Compliance and Customer Retention

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Category Customer Service; Complaint HandlingTraining; Complaint Management

Deadline: April 11, 2018 | Date: April 11, 2018

Venue/Country: Training Doyens 26468 E Walker Dr,Aurora, Colora, U.S.A

Updated: 2018-03-15 20:12:41 (GMT+9)

Call For Papers - CFP

Complaint handling is likely one of the more cross-functional parts of your quality system: Customer Service may receive your customer complaints, Sales and Marketing may need to reach out to the customer for additional information, Regulatory Affairs may determine whether the complaint is reportable, QA may perform the root cause investigation, R&D or Manufacturing Engineering may need to be involved in the corrective action, and Quality Engineering may need to trend the complaints!

WHY SHOULD YOU ATTEND

This session will include the requirements for all of the above responsibilities, which will include defining, documenting, and implementing a complaint-handling system, the requirements for complaint review, investigation, and corrective action, as well as ISO-specific implications. Also covered will be a discussion of what constitutes a complaint, and recommended practice on how to handle "non-complaint" feedback. Also covered will be the application of risk management to a complaint handling system, and a specific risk management system explained.

AREAS COVERED

FDA and ISO requirements for complaint handling

Establishment of complaint handling program

What constitutes a complaint

How to Handle “non-complaints”

The roles of investigation and corrective action in complaint handling

Complaint trending and reporting

Application of risk management to complaint handling program

Benefits/Detriments of a Reply to the Customer

LEARNING OBJECTIVES

This training will detail how you can handle customer complaints in compliance with FDA and ISO regulations. The instructor will discuss topics like best practices for documenting customer feedback, what constitutes a complaint, what to do with non-complaint feedback, and how to include complaint trending into your firm’s CAPA program.

WHO WILL BENEFIT

Customer Service (your “complaint taker”)

Regulatory personnel

Quality Engineering personnel

Sales and Marketing personnel

Customer Service personnel

R&D personnel

Manufacturing Engineering

Executive Management

Consultants

Quality system auditors

For more detail please click on this below link:

http://bit.ly/2tOSTCL

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