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Tools for Success: Benchmarking for Continuous Process Improvement

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Category Benchmarking for Continuous Process Improvement, Types of benchmarking, Identify and select improvements, Link to real-time controls, world-class performance, importance of benchmarking, total quality management

Deadline: March 28, 2018 | Date: March 28, 2018

Venue/Country: Fremont, California, U.S.A

Updated: 2018-03-08 20:47:13 (GMT+9)

Call For Papers - CFP


Benchmarking involves comparing your service and support organization, with a peer group. This peer group must be selected carefully. So much of what passes for benchmarking in this industry is simply a survey. Comparing the data by itself is interesting, but you need to understand how they got to a lower cost, or higher customer satisfaction, or quick mean time to respond, you can adopt and adapt what they are doing to emulate them and achieve world-class performance.

Now, given enough time any organization can achieve world-class performance, but the question is how long is it going to take you to get there? Improving incrementally through trial and error, take literally months or even years to achieve world-class performance. But benchmarking bypasses all of that. The industry's best practices are pretty much established at this point, there's no need to reinvent the wheel. You can build upon the industry's best practice and achieve world-class performance, not an evolutionary but at a revolutionary pace.

Objectives of the Presentation

Determining what and when to benchmark

Types of benchmarking

Determine your information needs

Aligning to strategies and objectives

Planning your benchmarking efforts

Scope the effort

Select approach

Collecting benchmarks

Prepare for collection

Collect the data

Analyzing benchmark data

Validate the data

Analyze for trends and gaps

Adapting and improving

Identify and select improvements

Link to real-time controls

Evaluate impact

Why Should you Attend

The goal of benchmarking is to help service and support organizations do things better, faster, and cheaper. Benchmarking mirrors the continuous improvement efforts that may already exist in an organization. It helps blend continuous improvement and breakthrough improvement into a single change management system. While benchmarking readily integrates with strategic initiatives such as continuous improvement, re-engineering, and total quality management, it also delivers value to the organization on its own as a discrete process.

Many recognize the importance of benchmarking but struggle with where and how to begin. This webinar is a quick introduction created to provide an overview of the different kinds of benchmarking, which will help you determine next steps for you and your organization.

Who will Benefit



Operation Managers/Process Managers

HSE Leaders

Middle Managers and Team Leaders involved in process improvement

Senior executives

Strategic leaders

Quality Managers

Product managers

Manufacturing and R&D Managers

Quality Professionals/Consultants

Presidents/Vice Presidents/CEOs

ISO Coordinators/Management Representatives

Engineers and Supervisors

Laboratory quality professionals

Accredited auditors requiring the competency to audit Quality

For Registration

Note: Use Promo Code YDEZ6H and get 10% off on registration (Valid till MARCH 31st 2018)

Keywords: Accepted papers list. Acceptance Rate. EI Compendex. Engineering Index. ISTP index. ISI index. Impact Factor.
Disclaimer: ourGlocal is an open academical resource system, which anyone can edit or update. Usually, journal information updated by us, journal managers or others. So the information is old or wrong now. Specially, impact factor is changing every year. Even it was correct when updated, it may have been changed now. So please go to Thomson Reuters to confirm latest value about Journal impact factor.