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Tips for Dealing With Difficult Customers

View: 29

Website http://bit.ly/2EchKnQ | Edit Freely

Category Working with Difficult Customers; Handle Customer Threats

Deadline: February 27, 2018 | Date: February 27, 2018

Venue/Country: Training Doyens 26468 E Walker Dr,Aurora, Colora, U.S.A

Updated: 2018-02-02 21:02:50 (GMT+9)

Call For Papers - CFP

OVERVIEW

Interaction with people includes dealing with different personality styles, temperaments and situations. However, being a service provider you need to satisfy your customers, whether they are difficult or not. Join our new webinar to learn the tips and techniques of dealing with difficult customers.

WHY SHOULD YOU ATTEND

Attend this informative audio conference and learn what you need to know to improve your skills when it comes to dealing with difficult customers. From learning how to recognize when a customer situation is likely to be difficult to specific response skills, completing this training will help make sure you’re better prepared the next time you face a difficult customer interaction.

AREAS COVERED

• Maintaining control in difficult customer situations

• Recognizing customer anger

• Maintaining an appropriate demeanor

• Setting boundaries

• Keeping expectations realistic

• Effective listening skills

• Structuring messages for problem solving

• Moving past difficult customer encounters

SPEAKER

Mary Gormandy White, M.A., SHRM-SCP, SPHR is managing director of MTI Business Solutions, a leading corporate training/talent development firm working with clients throughout the U.S. She specializes in training, assessment and consulting services focused on building better workplaces through developing skills related to HR, management, leadership, workplace relationships, communication, team building, conflict management, employee selection and more.

Mary holds graduate and undergraduate degrees in Communication and her certifications include Senior Professional in Human Resources (SPHR), SHRM Senior Certified Professional (SHRM-SCP) and Everything DiSC® Certified Trainer/Accredited Workplace Facilitator, PXT SelectTM Certified Professional and The Five Behaviors of a Cohesive Team Authorized Partner. Mary’s professional background includes extensive experience in management, HR, instructional design and more. She is a frequent keynote speaker at conferences and association meetings nationwide.

For more details click on this link:

http://bit.ly/2EchKnQ

You may also refer to this link:

https://www.trainingdoyens.com/product/50089-domestic-violence-policy-for-employers

https://www.trainingdoyens.com/product/50148-generations-in-the-workplace

https://www.trainingdoyens.com/product/50157-key-differences-among-generations


Keywords: Accepted papers list. Acceptance Rate. EI Compendex. Engineering Index. ISTP index. ISI index. Impact Factor.
Disclaimer: ourGlocal is an open academical resource system, which anyone can edit or update. Usually, journal information updated by us, journal managers or others. So the information is old or wrong now. Specially, impact factor is changing every year. Even it was correct when updated, it may have been changed now. So please go to Thomson Reuters to confirm latest value about Journal impact factor.