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Stressed Out: How to Deal with Conflict, Difficult Co-workers, Peers and Even Bosses

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Website https://www.demystifiedsolutions.com/trainingDetails/Stressed-Out-How-to-Deal-with-Conflict-Difficul | Edit Freely

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Deadline: April 26, 2017 | Date: April 26, 2017

Venue/Country: Online

Updated: 2017-03-09 20:08:25 (GMT+9)

Call For Papers - CFP

Conflict is an inevitable part of life. . No matter how hard you try, it can seem that there will always be something that causes you or someone around you to be frustrated, angry, and impatient – or a whole host of other not-so-pleasant emotions.

Conflict arises when the people we work with have different ideas, perspectives, backgrounds, values, goals or expectations. Yes, conflict can be destructive! It diverts energy from more important activities and issues; it polarizes people and reduces cooperation; and it can produce irresponsible behavior. And conflict can be constructive! It opens up and improves communication; it strengthens working relationships and team-work; and it leads to better quality decisions and problem solutions.

The ability to resolve conflict is a great skill, not only for yourself but for the people around you. When you are confident in your conflict management skills, you don’t have to be afraid of disagreement. You don’t have to back away from problems. Instead you can confidently face the confrontation and bring the issue out into the open. Well-managed conflict actually stimulates, ideas, sparks creativity and encourages personal improvement. Conflict by itself is neither good nor bad. It’s the way YOU manage conflict that produces constructive or destructive results.

Why Should You Attend

Time is Money. There are a variety of direct costs to the organization associated with poorly managed conflict, including, in the worst cases, the loss of customers and good employees. One that is visible to everyone is the time taken to successfully resolve issues. Time that would be better spent on accomplishing work and achieving goals is instead used to manage disagreements and smooth ruffled feathers.

When CPP Inc commissioned a study on workplace conflict, they found that that an overwhelming majority (85%) of employees at all levels experience conflict to some degree. Furthermore, they found on average, each employee spends 2.1 hours every week – approximately one day a month – dealing with conflict in some way (being involved in a disagreement, managing a conflict between co-workers, etc). For the US alone, that translates to 385 million working days spent every year as a result of workplace conflict. It is also a major drain on the resources of HR departments: half of the HR workers questioned (51%) spend between one and five hours a week managing disagreements.

The question for management, therefore, is not whether conflict can be avoided; the real concern is how conflict is dealt with. If managed improperly, businesses’ productivity, operational effectiveness, and morale take a major hit. On the other hand, when channeled through the right tools and expertise, conflict can lead to positive outcomes, such as a better understanding of others, improved solutions to problems or challenges, and major innovation.

Areas Covered in this Webinar

•Identify the top six causes of conflict and which one produces the most problems

•Understand the iceberg concept of conflict – what’s above and below the water line

•Define five conflict management styles and match each style to different conflict situations

•Decide if you’re a shark or a turtle or a teddy bear or a fox or owl in how you handle conflict.

•Learn how to keep your cool and react in a professional manner in the heat of the moment

•Learn the language of positive communication to reduce negative emotions, especially anger

•Recognize the four types of difficult people that drive you crazy and how to deal with them

Learning Objectives

The question for management, therefore, is not whether conflict can be avoided; the real concern is how conflict is dealt with. If managed improperly, businesses productivity, operational effectiveness, and morale take a major hit. On the other hand, when channeled through the right tools and expertise, conflict can lead to positive outcomes, such as a better understanding of others, improved solutions to problems or challenges, and major innovation.

Who Will Benefit

- CEO’s

- COO’s

- VP of Human Resources

- Chief Learning Officer

- Directors, Project Managers

- Operation Managers and Supervisors

- Team Leaders

- Human Resources Professionals

For More Info, Please Click below URL:

https://www.demystifiedsolutions.com/trainingDetails/Stressed-Out-How-to-Deal-with-Conflict-Difficult-Co-workers-Peers-and-Even-Bosses-DEMY051407


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